KCM Mall Terms of Service

Effective Date: 10/1/2025

Introduction

Welcome to King Choice Market (operated by Golden Treasure NY Inc, “KCM Mall,” “we,” “us,” or “our”). By accessing our website, placing an order, or using our services to purchase food products, you agree to these Terms of Service (“Terms”) and our Privacy Policy.

If you do not agree to these Terms, please do not use our website or services.

1. Changes to These Terms

We may update or modify these Terms at any time. Changes become effective once posted on our website. It is your responsibility to review these Terms periodically. Your continued use of the website after changes are posted means you accept the updated Terms.

2. Acceptable Use

You agree to use our website and services only for lawful purposes.

Account Security

You are responsible for maintaining the confidentiality of your account login information and for all activity that occurs under your account.

Prohibited Activities

You may not:

· Access or use the website through abnormal or unauthorized methods (including bots, scrapers, or automated programs), or

· Interfere with or disrupt our website, servers, or networks.

User Content (Reviews/Comments)

If you submit reviews, comments, or other content on our website, your content cannot be unlawful, threatening, defamatory, or that violates another person’s intellectual property rights (including copyrights).

3. Orders and Products

Pricing and Availability

We strive to keep product pricing and inventory information accurate, but errors may occur. We reserve the right to change prices at any time. If an item becomes out of stock after you place an order, we may cancel that item and issue a refund.

Product Quality and Supply Limitations

To provide fresher products, we aim to minimize excess inventory. If supply chain issues affect availability, we will notify you and process a refund as appropriate.

4. Returns and AfterSales Policy

Because food safety is our top priority, our return policy is as follows:

No Exchanges

We do not offer exchanges.

Quality Issues (Expired, Damaged, or Incorrect Item)

If you receive a product that is expired, damaged, or incorrect, you must contact us within 48 hours of delivery at service@kingchoicemarket.com and include photos. After verification, we will arrange either:

· a refund, or

· a replacement shipment (reshipment).

NonQuality Returns (Not a Quality Issue)

Return eligibility depends on the specific item listing:

· Please refer to the instructions on the product page.

· If the product page states “Returnable,” please contact Customer Support for return instructions.

· If the product page does not state returnable, or is marked “Final Sale,” the item is not returnable.

Taste/Preference

We do not accept refund requests based on personal taste or preference (for example, “I don’t like the flavor”).

5. Shipping, Delivery, and Risk of Loss

ThirdParty Carriers and Delivery Estimates

We ship using thirdparty carriers (such as UPS, FedEx, and USPS). Any delivery dates shown at checkout are estimates only and not guaranteed.

Lost or Stolen Packages

Risk of loss transfers to you once the package is handed to the carrier. If tracking shows a package was delivered but you did not receive it (including suspected theft), please contact the carrier directly to file a claim.

Temperature Sensitivity (e.g., Chocolate)

Some items (such as chocolate) may be sensitive to heat. We cannot control temperatures during transit.  We recommend refrigerating heatsensitive items promptly upon arrival.

Incorrect Address

You are responsible for entering a complete and accurate shipping address. If a package is lost or cannot be delivered due to an incorrect address provided by you, we are unable to offer a refund.

6. Disclaimer of Warranty

Our website, services, and products are provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including implied warranties of merchantability and fitness for a particular purpose.

KCM Mall is not responsible for any indirect, incidental, special, consequential, or punitive damage arising out of or related to your use of our website, services, or products.

7. Indemnification

If you violate these Terms and it results in a claim by a third party against KCM Mall, you agree to indemnify and hold us harmless from losses, liabilities, and expenses (including reasonable attorneys’ fees) related to that claim.

8. California Proposition 65 Notice

For California customers: some products may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit P65Warnings.ca.gov.

9. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.

10. Contact Information

If you have questions about these Terms, contact us:

· Company: Golden Treasure NY Inc

· Address: 2067 86th Street, Brooklyn, NY 11214

· Email: service@kingchoicemarket.com